Christo Viljoen
Operational excellence expert driving business growth
Operations professional who thrives in businesses that are growing faster than their structure can keep up with. Has run operations across six countries, taking on systems, processes, IT, and finance from a base in South Africa. The kind of person who gets things right the first time so they don't need to be revisited.
Global Operations Manager · Lotus Belle Tents
2025-2026CONTEXT International glamping brand across six countries with no documented processes, no IT function and a 15 year old creditor account showing a $500K liability. CONTRIBUTION Built SOPs and a company wide knowledge base from scratch. Rolled out HubSpot Professional across all offices. Established the IT function. Restructured financial processing. Reconciled the creditor account. Launched four Shopify stores, one per branch. OUTCOMES / 30% productivity uplift / 35% faster staff onboarding / $580k recovered in company favour / 25% less operational downtime / 80% faster financial processing / 4 international branches launched in 12 months
Digital Marketer · Visibloom Marketing
2021 - presentCONTEXT Agency serving 60 plus wellness clients with no standardised onboarding, inconsistent delivery and 6 ads per client. Onboarding took 5 days. CONTRIBUTION Standardised delivery and onboarding. Built KPIs and dashboards for 60 plus clients. Produced Meta and Google ad content. Delegated creative tasks to scale output. OUTCOMES / 25% operational capacity uplift / Onboarding cut from 5 days to 2 days / 47 of 60 plus clients on tailored solutions / Ad output scaled from 6 to 31 per client
Client Success Manager · Dovetail MKTG
2021-2023CONTEXT Multichannel direct marketing holding company serving 250 plus clients with no project management infrastructure and an unaudited tech stack. CONTRIBUTION Introduced Asana as the central platform. Audited and reduced software usage. Built a proactive client monitoring system tracking 250 plus accounts. OUTCOMES / 50% lower operational overhead / 40% drop in support escalations / 35% lower software costs / Measurable retention improvement
Operations and Ministry Management · Shofar Christian Church
2004-2019CONTEXT Network of 64 congregations growing faster than its systems. No frameworks for the Bible school, music department, finance standardisation or publishing. CONTRIBUTION Grew the Bible School from 3 to 14 campuses. Built the music department from 1 person to 200 plus. Standardised financial documentation across 64 congregations. Recruited and trained 150 volunteers in 10 months. Introduced Asana in 2012. Produced two international conferences with 1,500+ delegates each. OUTCOMES / 14 Bible School campuses, 1500+ students / 150 volunteers trained in under a year / 4 books and 3 CD titles published / 200+ musicians, 50+ technicians trained / Finances standardised across 64 congregations
Freelancer and Smaller Positions · Various
2019-2021/ Digital Marketing Manager / Operations and Administrative Coordinator / Event Planner and Coordinator / Freelancer